Effective from September 11, 2020.
Please read carefully!
Eden Herbs cares deeply about and respects the privacy of its visitors and customers and takes our responsibilities regarding the security of your customer information very seriously. Thus, Eden Herbs is committed to providing you with professional service whilst safeguarding your privacy.
What Type Of Information Is Collected
We receive, collect and store any information you enter on our website or provide us in any other way. We collect Non-Personal and Personal Information. Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, device types, and number of clicks. Personal information includes your name and email which you submit to us through the registration process on the Website.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including, name, email, communications); payment details (including credit/debit card information), comments, feedback, product reviews, recommendations, and personal profile.
How We Collect User Information
To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services on this Website. Here are the types of Personal Information we collect about you:
Information you provide us. When you register for our Services, use any of our Services; and/or when you contact us directly by any communication channel (e.g., contact form, chat app, emails), you may provide us Personal Information, such as name, email address, phone number, and payment information.
Information we collect when you use the Services. When you visit, and/or use any of our Services, we may collect aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
Why We Collect User Information
Your Personal and Non-personal Information will be used for the specific reasons as stated below:
To provide and operate the Website and its Services
To enable your access to and use of the Website and its Services
To further develop, expand, and improve our Services and customize the user experience
To provide our Visitors and Users with ongoing customer assistance and technical support
To be able to contact our Visitors and Users with general or personalized service-related notices, statements, invoices, and promotional messages
To collect payment for Services offered on the Website
To help us to update, expand and analyse our records to identify new customers
To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to track trends, analyse use patterns, and improve our respective Services
To enhance our data security and fraud prevention capabilities
To comply with any applicable laws and regulations
How We Store, Use, Share And Disclose Your Personal and Non-Personal Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In addition to the disclosures reasonably necessary for the purposes identified previously Eden Herbs may disclose your Personal Information to the extent that it is required do so by law, in connection with any legal proceedings, and in order to establish exercise or defend its own legal rights.
This Policy does not limit our use or disclosure of non-personal information and we reserve the right to use and disclose such non-personal information to our partners, advertisers and other third parties at our discretion.
Of note; as stated in this Private Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information without your consent.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies And Other Tracking Tools
A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer. We use these cookies and other similar technologies for a number of purposes, including:
Keeping you signed in
Keeping your preferences
To provide you with the service you chose to receive from us
Understanding how you use our website
For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks
You can choose whether to accept cookies by changing the settings on your browser. If, however, you do not accept cookies, you will experience limitations or inconvenience in your use of the Online Services. We will not be able to recognize your computer, and you will need to log in every time you visit.
When you place an order through the Site, we will maintain your Order Information for our records.
If you don’t want us to process your data anymore, please contact us at or send us mail to:
P. O. Box L 3132, Castries, St. Lucia.
Questions And Further Information
If you would like to; access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: P. O. Box L 3132, Castries, St. Lucia.