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Privacy Policy

Effective from September 11, 2020.

Please read carefully!

Eden Herbs cares deeply about and respects the privacy of its visitors and customers and takes our responsibilities regarding the security of your customer information very seriously. Thus, Eden Herbs is committed to providing you with professional service whilst safeguarding your privacy.


To that end, this Privacy Policy (“Privacy Policy”) describes how Eden Herbs (“We”, “our”, or “us”), collect, use, and disclose your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Eden Herbs users, including unregistered and registered users (collectively, “Users”, “Visitors”, “you”, or “your”), and to all Eden Herbs services, including our website ( and any of its subdomains, the “Website”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.


Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at


What Type Of Information Is Collected


We receive, collect and store any information you enter on our website or provide us in any other way. We collect Non-Personal and Personal Information. Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, device types, and number of clicks. Personal information includes your name and email which you submit to us through the registration process on the Website.


In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including, name, email, communications); payment details (including credit/debit card information), comments, feedback, product reviews, recommendations, and personal profile.


How We Collect User Information


To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services on this Website. Here are the types of Personal Information we collect about you:


  1. Information you provide us. When you register for our Services, use any of our Services; and/or when you contact us directly by any communication channel (e.g., contact form, chat app, emails), you may provide us Personal Information, such as name, email address, phone number, and payment information.

  2. Information we collect when you use the Services. When you visit, and/or use any of our Services, we may collect aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc


Why We Collect User Information


Your Personal and Non-personal Information will be used for the specific reasons as stated below:

  1. To provide and operate the Website and its Services

  2. To enable your access to and use of the Website and its Services

  3. To further develop, expand, and improve our Services and customize the user experience

  4. To provide our Visitors and Users with ongoing customer assistance and technical support

  5. To be able to contact our Visitors and Users with general or personalized service-related notices, statements, invoices, and promotional messages

  6. To collect payment for Services offered on the Website

  7. To help us to update, expand and analyse our records to identify new customers

  8. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits

  9. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to track trends, analyse use patterns, and improve our respective Services

  10. To enhance our data security and fraud prevention capabilities

  11. To comply with any applicable laws and regulations


How We Store, Use, Share And Disclose Your Personal and Non-Personal Information


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and the general applications. They store your data on secure servers behind a firewall.


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In addition to the disclosures reasonably necessary for the purposes identified previously Eden Herbs may disclose your Personal Information to the extent that it is required do so by law, in connection with any legal proceedings, and in order to establish exercise or defend its own legal rights.


This Policy does not limit our use or disclosure of non-personal information and we reserve the right to use and disclose such non-personal information to our partners, advertisers and other third parties at our discretion.


Of note; as stated in this Private Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information without your consent.


Customer Communication


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Cookies And Other Tracking Tools


A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer. We use these cookies and other similar technologies for a number of purposes, including:

  • Keeping you signed in

  • Keeping your preferences

  • To provide you with the service you chose to receive from us

  • Understanding how you use our website

  • For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks


You can choose whether to accept cookies by changing the settings on your browser. If, however, you do not accept cookies, you will experience limitations or inconvenience in your use of the Online Services.  We will not be able to recognize your computer, and you will need to log in every time you visit.


Data Retention


When you place an order through the Site, we will maintain your Order Information for our records.


Withdrawing Consent


If you don’t want us to process your data anymore, please contact us at or send us mail to:

P. O. Box L 3132, Castries, St. Lucia.


Privacy Policy Updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions And Further Information


If you have any questions or concerns about our collection, use or disclosure of User Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us.


​If you would like to; access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: P. O. Box L 3132, Castries, St. Lucia.

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